Privacy Policy

This Privacy Policy explains how Koordy collects, uses, and protects personal information.

Last updated: January 2, 2026

1. Who We Are

Koordy is operated by MYG Korea Co., Ltd. We provide a concierge-style service to help users discover food and place orders in Korea. This Policy applies to our website, apps, and related services (the “Service”).

2. Information We Collect

  • Phone number (required) for account access and verification.
  • Verification data (OTP request/verification status, timestamps, abuse-prevention signals).
  • Order-related information (e.g., items, delivery details, notes) when you request an order.
  • Device and usage data (e.g., IP address, browser type, basic analytics events) for security and performance.
  • Customer support communications (messages you send us via email/WhatsApp/support forms).

3. How We Use Information

  • Provide, maintain, and improve the Service.
  • Authenticate you and prevent fraud or abuse (e.g., OTP verification, rate limiting).
  • Process orders and communicate order status and essential service updates.
  • Provide customer support and respond to inquiries.
  • Comply with legal obligations and enforce our Terms.

4. WhatsApp / Messaging for Authentication

We may send you authentication codes and essential service-related messages via WhatsApp (or similar messaging channels). Message delivery depends on the channel provider and your device settings. You are responsible for keeping your phone number and device secure.

5. Sharing of Information

We do not sell personal information. We may share information only as needed to operate the Service:

  • Service providers (e.g., hosting, analytics, customer support tooling).
  • Messaging providers (e.g., WhatsApp Business Platform) for sending OTPs and essential messages.
  • Payment processors if you pay for orders/services through supported methods (handled by the processor).
  • Legal and safety when required by law, or to protect users, our business, and the public.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including compliance, accounting, dispute resolution, and security. OTP data is retained for a limited period needed for verification and abuse prevention.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

8. Your Choices

  • You may contact us to request access, correction, or deletion of personal information, subject to legal limitations.
  • You may stop using the Service at any time. Some information may be retained as required by law or for legitimate business purposes.

9. Contact

For privacy-related questions or requests, contact us at admin@koordy.com.

Business Information

MYG Korea Co., Ltd. (Business Registration Number: 486-81-03592)

Representative: HONG SEUNGTAEK

Address: 584 Gangnam-daero, Gangnam-gu, Seoul, Republic of Korea

Email: admin@koordy.com

Phone: +82-10-8021-8540 (KR: 010-8021-8540)

You can also view our Business Information page.

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